We hope you are delighted with our services, but if you have any complaints you should first notify us directly, verbally or in writing. If the complaint can't be resolved then please contact our Internal Complaints Officer using the details below. 

 

BLSSA Complaints
Level 15, 360 Elizabeth Street, Melbourne Victoria 3000,
Australia
Email: resolutions@loanmarketgroup.com
Telephone: 03 9320 1082 or 1800 763 486 (free call)

You should explain the details of your complaint as clearly asyou can. You may do this verbally or in writing. When we receive a complaint, we will attempt to resolve it promptly. In cases where your complaint will take longer than 30 days to resolve, we will notify you in writing.

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If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is specified below. External dispute resolution is a free service established to provide you with an independent mechanism to resolve specific complaints. You can obtain further details about our dispute resolution procedures and obtain details of our privacy policy on request.

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Australian Financial Complaints Authority
Online: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
Mail: GPO Box 3, Melbourne Vic 3001​